Part of The Thatched Garage Limited.

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Refund Policy

Refund Policy may, but are under no obligation to, honor requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;

Download issues: You have problems that prevent you from downloading the product. recommends that you contact the support team for your browser provider, as ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;

Returned Items
All good purchased from TMD, must be returned to us at
The Thatched Garage
Park Corner, East Hoathly
East Sussex BN8 6RD

Any returned items must be returned to the above address at your expense, TMD will not stand liable for any return carriage costs, nor will the carriage to send the item to you be credited.

Returned items must be sent back to us within 14 days, after this no credit can be made for such items.

Faulty Items

Any Faulty items should be returned to the above address at your expense, Once received a diagnosis will be carried out on the item, and the item will be repaired or replaced.

Please note items bought online, over the phone or over the counter are covered by a parts only warranty, this means that no labour charges will be covered. If the item is purchased through us and fitted in our workshops then the item will be replaced free of charge in our workshop at the address above (same address where the original item was fitted)

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.